Echo App & Web App – Privacy Notice 

Last updated: 12/05/2026

Inicio Group is committed to protecting your personal data and respecting your privacy.

This Privacy Notice explains how we collect, use and protect personal information when you:

• Visit our website
• Contact us
• Use our services

1. Who We Are

Echo is a service for young people by Inicio Group provides supported accommodation and services to young people, children and families.

Inicio Group are the Data Controller responsible for your personal data.

Contact details:
 people@inicio-group.co.uk
 Suit 301, The Genesis Centre, Garrett Field, Warrington, WA3 7BH
 0161 418 4180

2. Information We Collect from Website Users

When you visit our website, we may automatically collect:

Technical data

• IP address
• Browser type and version
• Device type
• Time zone setting
• Pages visited and time spent on site

Usage data

• How you navigate and use our website

Information you provide

If you sign up or contact us via forms or email:

• Name
• Home Name
• Email address
• Any information included in your message

3. How We Use Website Data

We use this information to:

• Respond to enquiries
• Improve app and web app performance and user experience
• Monitor site usage and security
• Prevent fraud or misuse 

4. Cookies

Our website may use cookies to:

• Ensure the website functions properly
• Analyse how users interact with the site (e.g. Google Analytics)

Cookies are small files stored on your device.

You can:

• Accept or reject cookies via your browser settings
• Delete cookies at any time

 

5. Lawful Basis for Processing

We process your data under the following legal bases:

• Legitimate interests – to operate and improve our website
• Consent – where cookies are used for analytics
• Contract or pre-contract steps – when you contact us
• Legal obligations – where applicable

 

6. How We Store and Protect Your Data

We take appropriate security measures to protect your data, including:

• Secure IT systems and access controls
• Password protection and encryption where appropriate
• Limiting access to authorised staff only

Personal data is stored:

• On secure systems
• Only for as long as necessary

We ensure data is protected against:

• Unauthorised access
• Loss or misuse

 

7. How Long We Keep Website Data

• Enquiries: retained only as long as necessary to respond and manage follow-up
• Analytics data: typically retained for a limited period (e.g. 12–24 months)

 

8. Sharing Your Information

We may share website-related data with:

• IT and website hosting providers
• Analytics providers (e.g. Google Analytics)
• Regulatory bodies if required

We only share data where necessary and ensure appropriate safeguards are in place.

 

9. International Transfers

Some website services (e.g. analytics tools) may involve transferring data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK-approved international data transfer agreements

 

10. Your Rights

You have the right to:

• Access your personal data
• Request correction
• Request deletion (where applicable)
• Restrict or object to processing
• Withdraw consent (for cookies/marketing)

To exercise your rights, contact us using the details above.

 

11. Complaints

If you are unhappy with how we use your data, you can contact:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk
Tel: 0303 123 1113

 

12. Updates to This Notice

We may update this Privacy Notice periodically. The latest version will always be published on this page.